BizEd Seminar - "Before You Hit Send..."

Program Description -
Have you ever had a text or email dialog end up in misunderstandings? Has someone at work posted a message to a business bulletin board that should have been communicated privately? Have you ever defaulted to the method of communication that is easiest e.g. text or email, without considering what’s best for a client or colleague? Mismatching the communication tool to the requirements of the situation can not only lead to personal frustration, it can also undermine client relationships and business results.

Today, multiple communication options are available for day-to-day connection with colleagues and clients. Digital Natives - those who have grown up with the new technology - are comfortable with all things digital but may be missing the nuanced social and writing skills essential to client and team relationships. At the other end of the spectrum, Baby Boomers who may be considered Digital Immigrants, may not be taking sufficient advantage of the communication technology at their fingertips and be tied to “the old way of doing things”. “Social intelligence” relies on non-verbal cues, however most employees – whether “natives” or “immigrants” - are unaware of what opportunities are missed when communication tactics eliminate this essential ingredient.

In this program we will identify typical digital blunders, and examine ways to prevent them by using a framework for matching the best means of communication to the situation at hand while offsetting the loss of non-verbal cues.

By attending this workshop, participants will learn to:
. Analyze and identify communication situations with high stakes outcomes.
. Match best communication approaches, digital or otherwise, to day-to-day communication demands.
. Recognize when to switch gears and change communication approaches.

This session will shift participants’ communication from “automatic” to “deliberate” and lead them to apply high standards of communication practices regardless of rapidly evolving communication options.

About Instill Leadership
Custom Leadership Development Programs
Effective managers engage competent, committed, contributing employees who build your business. We help both first time managers and seasoned managers lead, inspire and develop their employees to excel at their vital roles. With our instructional design expertise, we craft programs and materials unique to your company’s needs.

Facilitation
We also facilitate strategic alignment and structure effective communication among
departments during process improvement meetings on site or at off-site retreats.

One-on-One Coaching
Some executives and managers benefit from individual coaching on challenges unique to them. Our team is comprised of seasoned coaches with diverse experience; we match the right coach to the needs of the individual.

Who We Are
As consultants and working internally, the Instill Leadership team has a proven track record in guiding and executing management development initiatives to produce bottom-line business results. Instill Leadership’s seasoned trainers, instructional designers, executive coaches and facilitators are committed and adept at producing targeted cost-effective solutions for your organization.

Our Approach
We provide project clarity
Our projects succeed because we meet the needs of our clients. To understand your needs we start by asking questions and listening. We probe for underlying issues that may be obstacles to your business growth. We get clear on your objectives and define the work to be done. Our goal is to add value above and beyond what you expect in an engagement with us.

We blend with your team
We learn the company culture. We learn the company language. We see ourselves as your partners. We maintain close contact and are responsive throughout projects.  We stay in touch with you at agreed upon check points to confirm that we’re on track.  Returning your call is our top priority. We know you are the reason we’re in business.